Interactive Voice Response (IVR) Market Size 2021 | CAGR 6.79%

Brandessence Market Research

Brandessence Market Research

Interactive Voice Response (IVR) Market By Technology (Speech Based, Touch-Tone Based), By Deployment Mode (Cloud, On Premise)

PUNE, MAHARASHTRA, INDIA, October 5, 2021 /EINPresswire.com/ — The Detailed Market intelligence report on the Interactive Voice Response (IVR) Market applies the most effective of each primary and secondary analysis to weighs upon the competitive landscape and also the outstanding market players expected to dominate Interactive Voice Response (IVR) Market place for the forecast 2019– 2027.

Brandessence Market Research has published a new report title and According to the Study, “IVR (Interactive Voice Response) Market is valued at USD 3.72 billion in 2017 and expected to reach USD 7.17 billion by 2027 with a CAGR of 6.79% over the forecast period”.

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Scope of The Report:

People around the world are familiar with automated voices giving instructions as it brings value to the organization by saving time and money. Interactive Voice Response (IVR) is a telephony menu system which allows identification, segmentation and forwarding of callers to the most appropriate agent of an organization. Interactive voice response leads to cost saving for organization as it does not waste time. Interactive voice response also organizes the job of an agent by categorizing and directing the customer query to the specified agent.

Interactive voice response offers many advantageous features such as it enhances the first contact resolution with increased efficiency and customer feels satisfied.

The key players in the global Interactive Voice Response (IVR) market are,

8X8 Inc.
Nuance Communications Inc.
Convergys Corporation
Avaya Inc.
Cisco Systems Inc.
AT&T Inc.
West Corporation
Genesys Telecommunication Laboratories Inc.
Verizon Communications Inc.
IVR Lab
Aspect Software Parent Inc.
24/7 Customer Inc.
inContact Inc.
NewVoiceMedia
Five9 Inc.

Key Market Segments:

By Technology

• Speech Based
• Touch-tone Based

By Deployment Mode

• Cloud
• On Premise

By Organization Size

• Small and Medium Enterprise (SME)
• Large Enterprise

By Services

• Installation
• Training & Education
• Maintenance & Support

By Vertical

• BFSI
• Travel and Hospitality
• Pharma and Healthcare
• Telecommunications
• Government and Public Sector
• Transportation and Logistics
• ITES
• Media, Retail, and E-commerce
• Education
• Others

By Solution

• Call Routing
• Outbound
• Self-Service

The regions covered in this IVR Market report are North America, Europe, Asia-Pacific and Rest of the World. On the base of country level, the marketplace is sub divided into U.S., Mexico, Canada, U.K., Germany, France, Italy, China, Japan, India, South East Asia, Middle East Asia (UAE, Saudi Arabia, Egypt) GCC, Africa, etc.

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Increasing number of operational BPOs and individual contact centres drives the growth of IVR market.

The major factors driving the growth of interactive voice response market are increasing number of operational BPOs and individual contact centers all round the world. For interactive voice response market, growing number of customer support and sales teams across organizations will also drive the market. Interactive voice response systems reduce the operational cost and increase the efficiency of agents this is another factor which is expected to augment the growth of interactive voice response market over the forecast period.

However, the interactive voice response menus are too long sometimes and are difficult to understand and also contain too much information. The voice prompt, which sometimes makes it difficult to understand content are some factors which may negatively affect the market growth over the forecast period.

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North America is expected to dominate IVR Market

North America dominated the IVR System market in terms of market share followed by Europe and Asia Pacific. Developments in the interactive voice response technology for flawless communication and security, as well as the ease of accomplishing a task without the help of an agent are the major factors expected to drive the growth of the interactive voice response market in the region. Due to early adoption of advanced technologies such as artificial intelligence (AI), natural language processing (AI) in the U.S. increases the demand of the market in North America. Additionally, the growing number of IVR applications in the healthcare, BFSI, government, and education, especially in North America, is driving the growth of the overall interactive voice response market over the forecast period.

Table of Content

Chapter 1 Global Interactive Voice Response (IVR) Market: Summary and Quantitative Analysis

1.1 Report Description
1.2 Global Interactive Voice Response (IVR) Market Revenue Overview
1.3 Global Interactive Voice Response (IVR) Market Revenue (Usd Billion) And Growth (%) Rate, 2015- 2027

Chapter 2 Global Interactive Voice Response (IVR) Market: Overview And Qualitative Analysis

2.1 Executive Summary
2.2 Market Drivers
2.3 Market Restraints
2.4 Market Opportunities
2.5 Market Trends
2.6 Global Interactive Voice Response (IVR) Market: Swot Analysis
2.7 Global Interactive Voice Response (IVR) Market: Pest Analysis
2.8 Global Interactive Voice Response (IVR) Market: Attractiveness Analysis
2.8.1 Global Interactive Voice Response (IVR) Market: Attractiveness Analysis By Technology
2.8.2 Global Interactive Voice Response (IVR) Market: Attractiveness Analysis By Deployment Mode
2.8.3 Global Interactive Voice Response (IVR) Market: Attractiveness Analysis By Organization Size
2.8.4 Global Interactive Voice Response (IVR) Market: Attractiveness Analysis By Services
2.8.5 Global Interactive Voice Response (IVR) Market: Attractiveness Analysis By Vertical
2.8.6 Global Interactive Voice Response (IVR) Market: Attractiveness Analysis By Solution
2.8.7 Global Interactive Voice Response (IVR) Market: Attractiveness Analysis By Regional

Chapter 3 Competitive Analysis

3.1 Global Interactive Voice Response (IVR) Market
3.1.1 Global Interactive Voice Response (IVR) Market Revenue (Usd Billion), By Players 2018
3.1.2 Global Interactive Voice Response (IVR) Market Revenue Share (%), By Players 2018

Chapter 4 Global Interactive Voice Response (IVR) Market: By Technology

4.1 Global Interactive Voice Response (IVR) Market Share (%), By Technology, 2018
4.2 Global Interactive Voice Response (IVR) Market Revenue (Usd Billion), By Technology, 2015 – 2027
4.3 Global Interactive Voice Response (IVR) Market Revenue (Usd Billion), T1 ,2015-2027
4.4 Global Interactive Voice Response (IVR) Market Revenue (Usd Billion), T2,2015-2027
4.5 Global Interactive Voice Response (IVR) Market Revenue (Usd Billion), T3,2015-2027
4.6 Global Interactive Voice Response (IVR) Market Revenue Share (%), By Technology, 2015 – 2027
4.7 Global Interactive Voice Response (IVR) Market Revenue Market Share (%), By Technology, 2015-2027

Chapter 5 Global Interactive Voice Response (IVR) Market: By Deployment Mode

5.1 Global Interactive Voice Response (IVR) Market Share (%), By Deployment Mode, 2018
5.2 Global Interactive Voice Response (IVR) Market Revenue (Usd Billion), By Deployment Mode, 2015 – 2027
5.3 Global Interactive Voice Response (IVR) Market Revenue (Usd Billion), D1, 2015-2027
5.4 Global Interactive Voice Response (IVR) Market Revenue (Usd Billion), D2, 2015-2027
5.5 Global Interactive Voice Response (IVR) Market Revenue (Usd Billion), D3, 2015-2027
5.6 Global Interactive Voice Response (IVR) Market Revenue Share (%), By Deployment Mode, 2015 – 2027
5.7 Global Interactive Voice Response (IVR) Market Revenue Market Share (%), By Deployment Mode, 2015-2027

Chapter 6 Global Interactive Voice Response (IVR) Market: By Organization Size

6.1 Global Interactive Voice Response (IVR) Market Share (%), By Organization Size, 2018
6.2 Global Interactive Voice Response (IVR) Market Revenue (Usd Billion), By Organization Size, 2015 – 2027
6.3 Global Interactive Voice Response (IVR) Market Revenue (Usd Billion), O1, 2015-2027
6.4 Global Interactive Voice Response (IVR) Market Revenue (Usd Billion), O2, 2015-2027
6.5 Global Interactive Voice Response (IVR) Market Revenue (Usd Billion), O3, 2015-2027
6.6 Global Interactive Voice Response (IVR) Market Revenue Share (%), By Organization Size, 2015 – 2027
6.7 Global Interactive Voice Response (IVR) Market Revenue Market Share (%), By Organization Size, 2015-2027

Chapter 7 Global Interactive Voice Response (IVR) Market: By Services

7.1 Global Interactive Voice Response (IVR) Market Share (%), By Services, 2018
7.2 Global Interactive Voice Response (IVR) Market Revenue (Usd Billion), By Services, 2015 – 2027
7.3 Global Interactive Voice Response (IVR) Market Revenue (Usd Billion), S1, 2015-2027
7.4 Global Interactive Voice Response (IVR) Market Revenue (Usd Billion), S2, 2015-2027
7.5 Global Interactive Voice Response (IVR) Market Revenue (Usd Billion), S3, 2015-2027
7.6 Global Interactive Voice Response (IVR) Market Revenue Share (%), By Services, 2015 – 2027
7.7 Global Interactive Voice Response (IVR) Market Revenue Market Share (%), By Services, 2015-2027

Chapter 8 Global Interactive Voice Response (IVR) Market: By Vertical

8.1 Global Interactive Voice Response (IVR) Market Share (%), By Vertical, 2018
8.2 Global Interactive Voice Response (IVR) Market Revenue (Usd Billion), By Vertical, 2015 – 2027
8.3 Global Interactive Voice Response (IVR) Market Revenue (Usd Billion), V1, 2015-2027
8.4 Global Interactive Voice Response (IVR) Market Revenue (Usd Billion), V2, 2015-2027
8.5 Global Interactive Voice Response (IVR) Market Revenue (Usd Billion), V3, 2015-2027
8.6 Global Interactive Voice Response (IVR) Market Revenue Share (%), By Vertical, 2015 – 2027
8.7 Global Interactive Voice Response (IVR) Market Revenue Market Share (%), By Vertical, 2015-2027

Chapter 9 Global Interactive Voice Response (IVR) Market: By Solution

9.1 Global Interactive Voice Response (IVR) Market Share (%), By Solution, 2018
9.2 Global Interactive Voice Response (IVR) Market Revenue (Usd Billion), By Solution, 2015 – 2027
9.3 Global Interactive Voice Response (IVR) Market Revenue (Usd Billion), L1, 2015-2027
9.4 Global Interactive Voice Response (IVR) Market Revenue (Usd Billion), L2, 2015-2027
9.5 Global Interactive Voice Response (IVR) Market Revenue (Usd Billion), L3, 2015-2027
9.6 Global Interactive Voice Response (IVR) Market Revenue Share (%), By Solution, 2015 – 2027
9.7 Global Interactive Voice Response (IVR) Market Revenue Market Share (%), By Solution, 2015-2027

Chapter 10 North America Interactive Voice Response (IVR) Market Analysis

10.1 North America Market Snapshot
10.1.1 North America Interactive Voice Response (IVR) Market Revenue And Growth Rate (%), 2015-2027.
10.1.2 North America Interactive Voice Response (IVR) Market Revenue (Usd Billion) Overview, By Country, 2015 – 2027
10.1.3 North America Interactive Voice Response (IVR) Market Revenue (Usd Billion) And Growth Rate (%), 2015 – 2027.
10.1.4 North America Interactive Voice Response (IVR) Revenue (Usd Billion) Overview, By Technology, 2015-2027
10.1.5 North America Interactive Voice Response (IVR) Revenue (Usd Billion) Overview, By Deployment Mode, 2015-2027
10.1.6 North America Interactive Voice Response (IVR) Revenue (Usd Billion) Overview, By Organization Size, 2015-2027
10.1.7 North America Interactive Voice Response (IVR) Revenue (Usd Billion) Overview, By Services, 2015-2027
10.1.8 North America Interactive Voice Response (IVR) Revenue (Usd Billion) Overview, By Vertical, 2015-2027
10.1.9 North America Interactive Voice Response (IVR) Revenue (Usd Billion) Overview, By Solution, 2015-2027

Chapter 11 Europe Interactive Voice Response (IVR) Market Analysis

11.1 Europe Market Snapshot
11.1.1 Europe Interactive Voice Response (IVR) Market Revenue And Growth Rate (%), 2015-2027.
11.1.2 Europe Interactive Voice Response (IVR) Market Revenue (Usd Billion) Overview, By Country, 2015 – 2027
11.1.3 Europe Interactive Voice Response (IVR) Market Revenue (Usd Billion) And Growth Rate (%), 2015 – 2027.
11.1.4 Europe Interactive Voice Response (IVR) Revenue (Usd Billion) Overview, By Technology, 2015-2027
11.1.5 Europe Interactive Voice Response (IVR) Revenue (Usd Billion) Overview, By Deployment Mode, 2015-2027
11.1.6 Europe Interactive Voice Response (IVR) Revenue (Usd Billion) Overview, By Organization Size, 2015-2027
11.1.7 Europe Interactive Voice Response (IVR) Revenue (Usd Billion) Overview, By Services, 2015-2027
11.1.8 Europe Interactive Voice Response (IVR) Revenue (Usd Billion) Overview, By Vertical, 2015-2027
11.1.9 Europe Interactive Voice Response (IVR) Revenue (Usd Billion) Overview, By Solution, 2015-2027

Chapter 12 Asia Pacific Interactive Voice Response (IVR) Market Analysis

12.1 Asia Pacific Market Snapshot
12.1.1 Asia Pacific Interactive Voice Response (IVR) Market Revenue And Growth Rate (%), 2015-2027.
12.1.2 Asia Pacific Interactive Voice Response (IVR) Market Revenue (Usd Billion) Overview, By Country, 2015 – 2027
12.1.3 Asia Pacific Interactive Voice Response (IVR) Market Revenue (Usd Billion) And Growth Rate (%), 2015 – 2027.
12.1.4 Asia Pacific Interactive Voice Response (IVR) Revenue (Usd Billion) Overview, By Technology, 2015-2027
12.1.5 Asia Pacific Interactive Voice Response (IVR) Revenue (Usd Billion) Overview, By Deployment Mode, 2015-2027
12.1.6 Asia Pacific Interactive Voice Response (IVR) Revenue (Usd Billion) Overview, By Organization Size, 2015-2027
12.1.7 Asia Pacific Interactive Voice Response (IVR) Revenue (Usd Billion) Overview, By Services, 2015-2027
12.1.8 Asia Pacific Interactive Voice Response (IVR) Revenue (Usd Billion) Overview, By Vertical, 2015-2027
12.1.9 Asia Pacific Interactive Voice Response (IVR) Revenue (Usd Billion) Overview, By Solution, 2015-2027

Chapter 13 Latin America Interactive Voice Response (IVR) Market Analysis

13.1 Latin America Market Snapshot
13.1.1 Latin America Interactive Voice Response (IVR) Market Revenue And Growth Rate (%), 2015-2027.
13.1.2 Latin America Interactive Voice Response (IVR) Market Revenue (Usd Billion) Overview, By Country, 2015 – 2027
13.1.3 Latin America Interactive Voice Response (IVR) Market Revenue (Usd Billion) And Growth Rate (%), 2015 – 2027.
13.1.4 Latin America Interactive Voice Response (IVR) Revenue (Usd Billion) Overview, By Technology, 2015-2027
13.1.5 Latin America Interactive Voice Response (IVR) Revenue (Usd Billion) Overview, By Deployment Mode, 2015-2027
13.1.6 Latin America Interactive Voice Response (IVR) Revenue (Usd Billion) Overview, By Organization Size, 2015-2027
13.1.7 Latin America Interactive Voice Response (IVR) Revenue (Usd Billion) Overview, By Services, 2015-2027
13.1.8 Latin America Interactive Voice Response (IVR) Revenue (Usd Billion) Overview, By Vertical, 2015-2027
13.1.9 Latin America Interactive Voice Response (IVR) Revenue (Usd Billion) Overview, By Solution, 2015-2027

Chapter 14 Middle East & Africa Interactive Voice Response (IVR) Market Analysis

14.1 Middle East & Africa Market Snapshot
14.1.1 Middle East & Africa Interactive Voice Response (IVR) Market Revenue And Growth Rate (%), 2015-2027.
14.1.2 Middle East & Africa Interactive Voice Response (IVR) Market Revenue (Usd Billion) Overview, By Country, 2015 – 2027
14.1.3 Middle East & Africa Interactive Voice Response (IVR) Market Revenue (Usd Billion) And Growth Rate (%), 2015 – 2027.
14.1.4 Middle East & Africa Interactive Voice Response (IVR) Revenue (Usd Billion) Overview, By Technology, 2015-2027
14.1.5 Middle East & Africa Interactive Voice Response (IVR) Revenue (Usd Billion) Overview, By Deployment Mode, 2015-2027
14.1.6 Middle East & Africa Interactive Voice Response (IVR) Revenue (Usd Billion) Overview, By Organization Size, 2015-2027
14.1.7 Middle East & Africa Interactive Voice Response (IVR) Revenue (Usd Billion) Overview, By Services, 2015-2027
14.1.8 Middle East & Africa Interactive Voice Response (IVR) Revenue (Usd Billion) Overview, By Vertical, 2015-2027
14.1.9 Middle East & Africa Interactive Voice Response (IVR) Revenue (Usd Billion) Overview, By Solution, 2015-2027

Chapter 15 Competitive Analysis

15.1 Company 1.
15.1.1 Company Basic Information, Manufacturing Base, Sales Area And Its Competitors
15.1.2 Company 1. Total Company Revenue 2015-2018
15.1.3 Company 1. Total Company Revenue, By Segment Of Business 2015-2018
15.1.4 Company 1. Total Company Revenue, By Region 2015-2018
15.1.5 Company 1. Global Interactive Voice Response (IVR) Product Category and Description
15.1.6 Company 1. Recent Activity 2015-2019
15.1.7 Main Business/Business Overview
15.1.8 Business Strategy
15.1.9 SWOT Analysis
15.2 Company 2.
15.3 Company 3.
15.4 Company 4
15.5 Company 5
15.6 Company 6
15.7 Company 7

Chapter 16 Market Research Findings & Conclusion

Chapter 17 Research Methodology

17.1 Research Process
17.2 Primary Research
17.3 Secondary Research
17.4 Market Size Estimates
17.5 Forecast Model
17.6 Who is This Report For?
17.7 USP’s of Report

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